Frequently Asked Questions

Your Questions… Answered.

We understand that beginning any wellness journey can bring about many questions and we’ve done our best to answer our most common questions here:

  • Do you accept insurance?

    • Replenish Women's Health is a Direct Patient Care practice and is not an in-network provider with any insurance company. We are a self-pay clinic and DO NOT ACCEPT OR BILL ANY TYPE OF HEALTH INSURANCE AND CANNOT ASSIST ANY CLAIM RESOLUTION. Payment is due when services are rendered and we accept credit card, debit card, FSA/HSA accounts, or cash.

      • By choosing this model, we can provide patients with comprehensive and individualized care while avoiding unnecessary struggles with health insurance restrictions and requirements. All of our services must be paid for at the time the services are rendered.

      • With high deductibles and insurance coverage picking up costs only after utilizing and failing first-line treatment options, the cash price is often less than your cost using your insurance. In addition, many adjunct therapies are not covered by insurance, limiting your healthcare options. By eliminating this barrier, you’ll receive individualized treatment plans, support, accountability, and expertise, which equates to accessible care at great value.

      • You may be able to use pre-tax dollars from a Health Savings Account (HSA) or a Flexible Spending Account (FSA) to pay for your fees related to your services from this office. Please contact your insurance company with any questions or concerns regarding covered amounts and deductibles. We can provide you with an invoice to submit for out-of-network reimbursement to your insurance, but that will be your responsibility.

  • Appointment Policy: Late Arrivals, Rescheduling, Cancellation, and No Shows

    At Replenish Women’s Health, we value your time and are committed to providing high-quality care. To ensure that we can serve all our patients efficiently, we have established the following policy for new patient consultations 

    A.   Appointment Confirmation
    To confirm your new patient consultation appointment, full payment of the consultation fee is required. Appointments must be scheduled at least 5 days in advance.  

    B.  Rescheduling Policy

    • 48 Hours or More in Advance: If you need to reschedule your appointment, you may do so without incurring any fees, provided you reschedule at least 48 hours before your appointment time.

    • Less Than 48 Hours in Advance: If you reschedule your appointment within 48 hours of your appointment time, a $50 late rescheduling fee will be automatically applied to your credit/debit card on file.

    C. Cancellation Policy

    • 72 Hours or More in Advance: If you need to cancel your appointment, you may do so at least 72 hours before your scheduled time to receive a full refund of your consultation fee minus a 3% processing fee.

    • Less Than 72 Hours in Advance: If you cancel your appointment within 72 hours of your scheduled appointment time, a $150 late cancellation fee will be deducted from your consultation fee, and the remainder will be refunded to you.

     D. No Show Policy

    • If you do not attend your appointment and do not provide any advance notice of cancellation, you will forfeit the entire cost of your New Patient Consultation fee and will not receive any full or partial refund.

    • If you are 15 or more minutes late to your appointment without any prior advance notice of your late arrival, you will be considered a “no show” and you will forfeit the entire cost of your New Patient Consultation fee and will not receive any full or partial refund.

    E. Late Policy

    • If you anticipate you will arrive late to your scheduled appointment, please call 865-264-9610 to notify us. If you arrive 15 or more minutes late to your appointment, you may be required to reschedule your appointment to the next available date/time.

      • If you are 15 or more minutes late to your appointment without any prior advance notice of your late arrival, you will be considered a “no show” and you will forfeit the entire cost of your New Patient Consultation fee and will not receive any full or partial refund

    • So as not to cut into your time with our provider and to allow ample time for her to review your intake paperwork before your consultation, we ask that all required paperwork be completed within 48 hours of your scheduled appointment time. If these forms have not been completed, you consultation will need to be rescheduled.

  • Do you offer hormone pellets?

    • Our office does not use pellets as part of our hormone replacement options.

  • What should I expect during a consultation?

    • During this appointment, which is typically around 60 minutes, you'll have the opportunity to sit down with Erin to discuss your concerns, symptoms, and wellness goals with a provider who promises to listen, relate to your struggles, and ensure that you always feel that you have been seen, heard, and never dismissed. She'll cover several key areas to ensure she has a comprehensive understanding of your health, including:

       A Comprehensive Medical History Intake and Lab Work Review: She'll begin by discussing your medical history and reviewing recent lab work from a functional health perspective- a.k.a “normal is not optimal!” This step is crucial in understanding your unique health profile and identifying any underlying issues that may need to be addressed.

       A Personalized Clinical Road Map: Based on your medical history, current symptoms, wellness and longevity goals, Erin will develop a tailored clinical road map for your treatment plan, outlining specific steps for your journey over the next 6-12 months that she'll work alongside you with in order for you to achieve your goals.

       A Discussion of Our 12-Week Program Options: At the conclusion of your consultation, Erin will discuss the exclusive “ReplenisHER” program options best suited for you. These programs are comprehensive and designed to address your specific needs to help you achieve sustainable improvements in your health and well-being, all with the guidance and insight of a provider fully invested in you.

  • How much does a program cost at Replenish Women’s Health?

    • The cost of a program at Replenish Women’s Health is highly individualized, reflecting each patient's specific health needs and goals. We believe that investing in your health is invaluable, and our comprehensive approach ensures that you receive the highest quality care tailored to your unique situation. While our pricing reflects the depth and breadth of our services, many of our patients find the investment worthwhile for the long-term benefits to their health and well-being. We encourage you to schedule a personalized consultation to discuss your specific needs and associated costs.

  • Patient Portal (When to use, etc.)

    • Once you are an active patient you will receive an invitation to our new patient portal known as “Healthie.”

      • The patient portal is designed for non-emergent, brief questions or comments. If you have a quick inquiry about your treatment or care, feel free to reach out through the portal. However, for more detailed or in-depth concerns—such as new symptoms, changes in your health, or adjustments to your treatment plan—an appointment is required to ensure we have enough time to thoroughly address your needs.

        • Should you require an additional visit to address these concerns outside of your normally scheduled follow-up visit, a telehealth visit can be scheduled at $125 for a 30-45 minute visit. Please reach out to the office to schedule this.

        • Please remember that the patient portal is not monitored 24/7 and should not be used for urgent concerns.

    • We ask you please try to use your appointment time for questions, and utilize the welcome folder you received first to see if your question may be answered there prior to messaging us.